Job Description

What You'll Be Doing

At Top Floor, the relationships we build with our clients is our top priority. We are seeking a personable, confident, enthusiastic, motivated individual with a passion for customer service and who can coordinate team members to ensure we are meeting our client’s needs. In addition, the Digital Account Manager is expected to build long-lasting relationships with our clients, and offer assistance in the areas of website content management, web analytics, web hosting, and troubleshooting.

Responsibilities Include:

  • Serve as the main point of contact for all client concerns and needs.
  • Develop and cultivate a strong, consultative, trusting relationship with each client.
  • Manage workflow within multiple accounts and team structures.
  • Organize and plan workflow with internal team members to deliver client needs in an appropriate timeframe and budget.
  • Work together with clients and internal team members to discuss account progress and brainstorm new ways to grow the account.
  • Develop a deep understanding of the client’s company service offerings, and be able to communicate their attributes and values.
  • Become proficient with a variety of software tools and platforms (as needed), including Salesforce, Basecamp, Liquid Planner, WordPress, etc.
  • Actively pursue sales opportunities, based on in-depth knowledge of clients’ businesses, objectives, and budgets.

Job Requirements

Who We're Looking For

  • Experience in a customer service, technical, marketing, sales, media/creative agency, or computer related field.
  • Strong written and verbal communication skills.
  • Ability and desire to provide exceptional customer service.
  • Proactive, relationship-based selling skills.
  • Ability to prioritize tasks, monitor monthly budgets, and adhere to timelines.
  • Ability to promote teamwork with developers, designers, and marketing specialists to efficiently work toward our client goals.
  • Understand the client’s concerns and suggest appropriate solutions.
  • An aptitude for web technology.

Valued Additions

A Plus, But Not Required

  • Experience with: Website design, usability, SEO, PPC, Social Media, email marketing, HTML, CMS (Drupal, and WordPress), analytics, server/hosting.
  • Background in: IT Operations and Support, Project Management, Marketing Communications, Customer Service, Sales.

Job Benefits

Working here, you will enjoy:

  • Health, Vision, & Dental Insurance
  • 401(k) Employer Contribution
  • Unlimited PTO
  • Health Savings Account With Employer Contribution
  • Paid Maternity/Paternity leave
  • Hybrid Work Environment
  • Flexible Work Hours
  • Half-Day Fridays
  • Professional Training Opportunities
  • Internal Committee Involvement
    • Top B.L.U.E. – Dedicated to improving Top Floor culture
    • Diversity, Equity & Inclusion Committee


Equal Opportunity Statement: Top Floor is proud to be an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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