Outlook XP (2002):

1. Open Outlook. Click on Tools and choose Email Accounts.
2. Click on View or change existing email accounts and click Next.
3. If you attempted to create any email accounts but were unsuccessful, you can remove them from here. Otherwise, click Add.
4. Choose POP3and click Next.
5. For User Info, type your name and full email address. For Logon Info, type your full email address as the username, and your password.
6. For Server Info, type mail.yourdomainname.com for POP3. Please contact your ISP for your outgoing mail server.
7. Do not click Test Account Settings. Simply click Next.
8. Your account will be shown in the list of email accounts configured in Outlook. Click Finish.
9. In Outlook, click Send/Receive.

Outlook 2003:

1. Open Outlook 2003.
2. Click the Tools menu, and select Email Accounts.
3. Select Add a new e-mail account, then click Next.
4. Select POP3, then click Next.
5. Setup the Account.
   1. Enter Your Name as you would like it to appear.
   2. Enter your E-mail Address in the form of username@yourdomain.com (replace with your e-mail addresss). If you need to create an email address, you can do that through your control panel.
   3. Enter mail.yourdomain.com (replace “yourdomain.com” with your domain) in the Incoming Mail Server (POP3) field.
   4. Enter mail.yourdomain.com (replace “yourdomain.com” with your domain) in the [insert your email provider's outgoing Mail Sever Here] (SMTP) field.
   5. Enter your full e-mail address (in the form of username@yourdomain.com) in the User Name field.
   6. Enter your password (for the e-mail account, not the password you use to log into the Control Panel) in the Password field.
6. Click Next
7. Click Finish

Outlook Express: please see Outlook Help documentation in your menu bar.

Thunderbird:

1. Open Thunderbird.
2. Click the Tools menu, and select 'Accounts Settings'
3. Click Add Account,.
4. Select Email Account, then click 'Next.'
5. Identity
   • Enter Your Name as you would like it to appear.
   • Enter 'E-mail Address in the form of username@yourdomain.com (replace with your e-mail addresss). If you need to create an email address, you can do that through your control panel.
6. Server Information
   • Select POP'.
   • Enter mail.yourdomain.com (replace “yourdomain.com” with your domain) in the Incoming Server field.
7. Enter your full e-mail address (in the form of username@yourdomain.com) in the Incoming User Name field.
8. Enter a name for your account in the Account Name field. Click Next.
9. Click Finish.

Entourage 2008:

1. Open Entourage and click on Tools and Accounts.
2. Click on the New Button.
3. Select POP as the account type.
4. Under Account Settings
5. Give the account a name.
6. Under the heading Personal Information, enter your name and email address user@domain.ext
7. In the section labeled Receiving mail
8. Account ID is going to be where you enter your email address.
9. POP Server is going to be mail.domain.ext
10. Password, enter your password for you email.
11. Sending mail section asks for the SMTP Server which is the out going mail server. This should be set to your ISP’s out going mail server.
12. Click Ok

1. The first thing to do, is to isolate the issue and where it stems from.
2. Make sure you host your email with Top Floor Technologies before proceeding.
3. If you do host your email with us, log into your webmail account here: http://webmail.yoursitedomain.com
4. Once you are logged in to your webmail account, send a test message to your email from another account (such as Yahoo! Or Gmail).
5. Once you have verified that your webmail is working properly, you have isolated the problem to your internal network (firewall, SPAM filter, email client, your computer, your email software).
6. If you are having legitimate issues sending from your webmail account, CLICK HERE
7. If you are having legitimate issues receiving emails via your webmail account, CLICK HERE

1. Please follow this link to reset your password: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the Mail icon (looks like a letter).
5. Click on the email address for which you want to reset the password.
6. Click on Preferences at the top.
7. Supply new password confirmation.
8. Click OK

1. Please follow this link to forward your email: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Click on the email address you want to set up forwarding for.
6. Click on the icon that says Redirect
7. Supply destination email.
8. Click OK

1. Please follow this link to manage your SPAM filter: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Click on the email address of which you wish to manage the SPAM filter.
6. Increase or Reduce the SPAM Index as desired. By raising the score that a message receives will allow more spam to be not marked as spam. When lowering the score, non-SPAM emails may be marked as SPAM.
7. The Black List tab allows you to add specific emails to a list in which the SPAM filter will read from. Any emails on that list will automatically be marked as spam. Wildcards are available to block all email from example.com (ex: *@example.com). Click on Add Addresses to begin adding email addresses to the black list.
8. The White List tab is a list which contains emails that will not be marked as SPAM regardless of the score it receives. Click on Add Addresses
9. The Training tab allows you to select emails that are currently stored on the server (not in your inbox). Selecting the emails that are SPAM and clicking on It’s Spam!will train the filter based on the content of the selected emails. This also works the same way.
10. Click OK

1. Please follow this link to turn on Anti-Virus Protection: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Click on the email you wish to turn Anti-Virus Protection on.
6. Select incoming and outgoing mail
7. Click OK

This will depend on who your current Internet Service Provider is (ie. Roadrunner, Cox, AT&T, Verizon). Please refer to the documentation provided by your ISP when you contracted with them, or contact your ISP and they will be able to provide you with this information. We do not have this information on file.

1. Please follow this link to create additional mail boxes: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Click on the icon at the top of the screen that says create mailbox.
5. Enter the username and password for the new email address.
6. Click OK

1. Please follow this link to set up an alias: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Select the email that needs an Alias.
6. Click on the icon at the top of the screen that says Add New Alias.
7. Enter the Alias.
8. Click OK

1. Please follow this link to create an email group: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Click on the icon at the top of the screen that says Mail Group
6. Click Add New Member
7. Click Switch On
8. Select the email addresses that you want to be in the email group.
9. Click OK

1. Please follow this link to set up an Auto-Response: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Select the email you wish to Auto Response.
6. Click on the icon at the top of the screen that says "Autoresponders".
7. Click on Add New Autoresponder
8. Fill out the new auto-responder according to your needs.
9. Click OK

See above.

1. Check to make sure the recipient's email address is spelled correclty.
2. Check to make sure that you have your email client’s outgoing mail server set up correctly.
3. Try sending an email to the person by using webmail.
4. Try sending an email to another email address.
5. Read the email bounce back message. Is the destination email box full? Is the email address legitimate? Does it exist?
6. Finally, check with the recipient and ask them to check to see if others are having the same problem. If so, they should alert their support personnel to the issue.

1. Ask the sender to verify what email address they are attempting to send to.
2. Are you receiving emails from other people? If so, the problem likely has to do with the sender.
3. Try sending yourself an email from another email account. If you receive the email, the problem stems with the sender.
4. Make sure the sender is not trying to send a massive file that exceeds 2MBs.
5. Make sure your mailbox is not full. If it is, take appropriate steps and ask sender to resend.

Mailbox Quota simply means how much storage space a given user or account is allotted per the hosting contract in place. Should you need additional storage space allotted to every email address across the board, please contact your TFT Sales Rep or your TFT Account Manager to upgrade your hosting plan.

You are permitted to send files up to, but not exceeding, 40MB. However, we strongly urge clients not to send anything over 2MBs. There are several reasons for this:

1. Sending massive files can require a great deal of time to process
2. The recipient's email may not permit a massive file to be received
3. The recipient may not appreciate the time it takes to download the massive file
4. You may inadvertently exceed your mailbox quota (if this has occurred, please see above)
5. May cause email recipient's email to freeze (make it impossible for them to receive additional email/download/open their email).

Please refer to your TFT Hosting Plan or contact your TFT Sales Rep. If you do not know who your Sales Rep is, please contact your TFT Account Manager.

This refers to the Amount of space on the server you are allotted for all email accounts and website files combined.

If Top Floor Technologies currently hosts your email, go to: http://webmail.yourdomainaddresshere.com. If Top Floor Technologies does not host your email, please contact your email provider. If TFT does host your email and you have lost your username and/or password, contact your IT Department/Internal Email Administrator. If you have no IT Department/Internal Email Administrator AND TFT provides your email, contact your TFT Account Manager. If we do not host your email and you still need assistance, a support fee will be assessed to your account.

If Top Floor Technologies currently hosts your email, go to: http://webmail.yourdomainaddresshere.com. If Top Floor Technologies does not host your email, please contact your email provider.

Webmail only displays mail that is currently on the server. Email clients such as Outlook, Thunderbird, etc by default remove these messages when the Send/Receive button is clicked. Additionally adding folders or subfolders in your email client does not add commensurate folders/subfolders to webmail.

Your email address will be username@yourdomain.com where username is the name that you have decided on when creating your account or assigned to you. If you have access to your account's control panel you may retrieve a list of email accounts assigned to a specific domain. Ask your internal IT person.

If you control the domains that you are using as an alias for your primary domain, you will need to login to your control panel. Once logged into your control panel, under the section called 'domain' is an icon labeled Domain Aliases. Next, click on Add Domain Alias and type in the domain that you wish to use as an alias. Remove the check to the right of Mail and click OK. In order for the alias to work, you will need to update the Name Servers for the domain alias by logging into the Registrar and updating the Name Servers there. If you do not know how to do this please contact your IT person and have them do this for you.

If Top Floor Technologies registered the domains for you on your behalf, then please contact your Account Manager.

An “email client” refers to software such as Outlook, Entourage, Outlook Express by Microsoft, Eudora by Qualcomm, Thunderbird by Mozilla, etc... Please contact the respective company or browse their support sites.

We offer support on a per case basis at rate card. If interested contact your Account Manager.

Yes, however setting up email on a handheld device is not supported by Top Floor Technologies. Please contact your mobile phone provider for assistance.

We offer support on a per case basis at rate card. If interested contact your Account Manager.

1. Please follow this link to reset your password: Primus or Secunda.
2. Supply your Control Panel Username and Password (if you have lost your Control Panel Login Credentials, you will need to contact your Account Manager. Necessary fees may be assessed).
3. Once logged in, please click on the Home link in the upper left-hand corner.
4. Under the services section, click on the mail icon (looks like a letter).
5. Place a check in the box next to the email box that you wish to delete.
6. Click on the red 'x' that reads delete selected.
7. Confirm deletion request. This action cannot be undone. All emails associated with this box will be deleted. Click OK

* Our Rackspace Server (primary PHP host)

• Operating System: Red Hat Enterprise Linux
• Web Server Software: Apache
• Scripting Support: PHP 4, PHP 5, PERL/CGI, Python
• Database Support: MySQL, PostgreSQL

For more information, please visit http://www.rackspace.com/

Yes.

* Our 1and1 Server (primary ASP host)

• Operating System: Windows 2003 Server Edition
• Web Server Software: Microsoft IIS
• Scripting Support: ASP, ASP.Net 2.0, PHP 5, PERL/CGI
• Database Support: Microsoft SQL 2005, MySQL

For more information, please visit http://www.1and1.com/

This depends on the Support & Hosting.

On our Rackspace server the versions of PHP are 4.3.9 and 5.2.6. On our 1and1 server the versions of PHP are 4.4.7 and 5.2.5.

ASP can only run in a Windows Server environment. The version that is currently installed is ASP.NET 2.0.

If your domain is managed by us (as in, we have been made the Technical Contact at the Registrar Level), we will renew it on your behalf. If you are interested in acquiring (licensing a new domain address), please contact your Account Manager and we will be happy to do so on your behalf.

Absolutely. Just keep in mind that someone on your end will have to have access to the domain record/registrar as well as the wherewithal to modify the appropriate DNS settings. If you wish to manage your own domain and need our assistance changing the DNS record, we can do so on your behalf at rate card.

This depends entirely on your site. If your site is built upon a CMS (Content Management System), then many modifications can be made unilaterally by any authorized website administrator. If your site is static in nature and/or not on a CMS platform, then you will have to have access to the site files (via FTP if hosted by TFT) and an authoring software to do so (ie. Dreamweaver).

Please call your Account Manager.

Go to https://www.topfloortech.com:8443

Please contact your Account Manager and ask them to reset your Control Panel password.

Site Migration (aka Host Transfer) to Top Floor* – Site Migration is the process of transitioning an existing site from one host provider to another. In its strictest sense, it includes the migration of all site files from one host’s server environment to another host’s servers. There are two typical scenarios relating to Site Migration:

1. The Client plans to move their existing site, as is, with all existing functionality and files, to Top Floor Technologies’ – in this case, it is imperative to have the appropriate technical personnel evaluate the Client’s current website to determine:
   1. what language(s) the current site employs
   2. who owns the site platform (as in, is the current site running on someone’s proprietary software)
   3. how difficult it will be to get access to the site files
   4. what kind of modifications, if any, need to be made to the site OR to our servers’ configurations to host the site in question
   5. in short, how much effort it will take and how feasible it is to migrate an existing site to our server environment
2. the Client plans to have Top Floor create a new site and host the new site at Top Floor Technologies – in this case, normal discovery applies
   1. make sure the Client knows precisely what functional differences between their current and their new site

Domain Migration to Top Floor* – a Domain Migration always involves a custom quote. The reason for this is manifold, but suffice to say, a Domain Migration involves Top Floor Tech personnel having to coordinate extensively with both the client and the domain registrar. This can be enormously time-consuming and frustrating. It is for this reason that our corporate preference when taking over Site Hosting for a client is to leave the domain with the current registrar and simply redirecting the DNS and MX records to point to our servers.

Email Migration to Top Floor* - Email migration normally occurs when a client decides on transfer their hosting services to Top Floor Tech. In most cases, but not all, the Client will have both their web site and their email hosted with the same vendor. It is imperative to know how a Host Migration to Top Floor might impact the Client’s email services with their current vendor. It is crucial to understand several things when migrating a client’s email services away from their current provider to Top Floor Tech.

1. How many email addresses does the Client currently have?
2. What are the current email addresses?
3. Who is going to handle any IT needs related to changing 3^rd party software settings on the Client’s end (such as modifying Outlook or Outlook Express settings to interact properly with our Email servers)?

It is also imperative to let the Client know that our responsibility includes and does not exceed the following with regard to activating their new Email service with Top Floor Tech:

1. client will provide ALL email addresses to Top Floor Tech in a spreadsheet
   1. column one is to be entitled First_Name
   2. column two is to be entitled Last_Name
   3. column three is to be entitled email
2. Top Floor will set up commensurate email addresses based on the above excel spreadsheet
3. Top Floor will then provide the Client with the following
   1. An excel spreadsheet which includes the newly generated passwords for each email address
   2. Instructions on how to modify Outlook settings
   3. The Webmail URL
   4. The webmail Admin Username and Password – enabling the Client to add/edit/delete email addresses on a go-forward basis
   5. 1 hour of training OR consultation with the Client’s IT manager or equivalent
4. Top Floor will coordinate with Client to ensure as smooth a transition as possible
5. Top Floor is NOT responsible for 3^rd party vendors’ response times, turnaround times, or 3^rd party email software

*Rate Card/hour, sold in blocks of 5 hours. Client notified if overage is likely to result before additional work is done on their behalf.

Support, Hosting, and Maintenance for Top Floor Technologies’ clientele includes:

1. Each Client is assigned to a dedicated Interactive Account Manager, no matter which Support and Hosting Package a Client has contracted with us for.
2. Account Managers are onsite in New Berlin, WI, and available from 8am to 5pm CST, Monday-Friday.
3. TFT Support and Hosting Packages include a graduated Phone Support component.
4. All Clients, regardless of their Support and Hosting package, are expected to be able to provide actionable information when a decision is made to involve an Account Manager.
5. All Clients, regardless of Support and Hosting package, are expected to conduct preliminary trouble-shooting prior to calling their Account Manager.
6. Account Managers are permitted to train Clients as necessary, but are not permitted to serve as outsourced IT personnel for our Clients (unless an arrangement has been made to do so).
7. Hosting and Maintenance refers to making sure a given site is live and viewable by the public. It entails making sure the mail servers are up and running, databases are still running, necessary “patches” are in place, no hardware failures, monitoring the overall health of the server environment, solving for any issues that might arise.
8. Support entails fielding questions regarding the site itself, how it functions, questions relating to forgotten passwords, busted links, creating estimates for additional web development initiatives, creating specifications for desired site enhancements, making sure a person is at the end of a phone when necessary, answering questions about service plans, purchasing new domain records on behalf of clients, and remedying any actual issues that may arise (among many, many other items).
9. all 24/7 online support via the Top Floor Tech website

It is important to note that an estimated 90% of the IT inquiries we receive from clients are discovered to stem from services not related to Top Floor Technologies (i.e. troubleshooting Microsoft Outlook issues or issues related to ISP/Cable providers such as Verizon, Time Warner, Cox, Etc.). As such, it is impossible for us to provide phone support to troubleshoot all manner of non-issues. Rest assured that we will treat each verifiable Top Floor Technologies related IT issue with the attention it deserves. Support by telephone should be reserved for demonstrable, client-verified issues where rudimentary troubleshooting has already been performed by client according to Top Floor’s online support documentation. Client acknowledges that trouble-shooting, discovery, and/or resolution suggestions relating to issues found to be of an origin other than Top Floor Technologies will be billed at Top Floor’s current rate card in 30-minute increments. In this manner, we can keep hosting and support costs down for all of our valued clients.

Please email your Account Manager or TFT Sales Representative. Please specify whether you intend to transfer your Domain and/or Web Site and/or email to Top Floor Tech.

This varies depending on many factors (too many to reproduce here).